Your questions answered...
Check out the answers to your frequently asked questions below and feel free to contact us if there's anything we've missed: support@jennisfitness.com
General
The plan is £5.99 per month or £59.99 for the year and you can cancel at any time.
Most definitely. The app is available on Android and iPhones. You can download it from the App Store here and the Play Store here.
Absolutely. Jess designed every single circuit featured in the Jennis programme. They are all inspired by the training she did when she was an elite athlete and her busy life now. That means you get elite principles for everyday workouts. Pretty cool, right?
At this stage it’s just UK English/Sheffield speak I’m afraid.
Definitely. In fact, they are designed to support home workouts. After Jess retired, she became more and more busy, which meant that she had to squeeze in workouts whenever she could at home.
Because of that, you can follow these routines at home, at the gym, in a hotel room, at the park and pretty much wherever works. There are a few pieces of equipment you may need depending on the programme and circuit you are doing, but there are household items that will do the job. So, instead of dumbbells, you can use cans of beans or water bottles, for example.
The process will differ depending on which device you have, so we’ve shared the step-by-step for Apple and Android devices below. Please note: if you uninstall the Jennis app, it won’t automatically cancel your subscription, so you need to use the steps below.
If you have an Android phone or tablet:
Open the Google Play Store
Check that you’re signed into the correct Google account, then tap the menu at the top of your screen and click ‘Subscriptions’
Select the subscription you want to cancel and tap ‘Cancel subscription’
Follow the instructions on screen and you’re done
If you have an iOS device (iPhone or iPad):
Head to Settings, then click on your your name and select ‘iTunes & App Store’
Tap your Apple ID at the top of the screen, then ‘View Apple ID’. You might need to sign in with your Apple ID at this point
Scroll to ‘Subscriptions,’ then tap it
Select Jennis in your subscriptions list, then click ‘Cancel subscription’
If you cancel, your subscription will stop at the end of the current billing cycle and you should be able to see the date that you’ll have access to Jennis till
If you don’t see an option to cancel your subscription, then it’s already cancelled and won’t renew
If your subscription has recently expired, you should see an expiration date
When you cancel a subscription you’ll still be able to use your subscription for the time that you’ve already paid. For example, if you buy a one-month subscription on 1st January for £2.99 and decide to cancel your subscription on 5th January, you’ll have access to the subscription until the 31st January. You then won’t be charged another monthly subscription of £2.99 on the 1st February.
If you’re having issues accessing your subscription, drop us a line at support@jennisfitness.com with a screenshot of what you’re seeing and we’ll get it sorted for you.
To delete your account, start by clicking on your profile icon located at the top right-hand corner. Next, scroll down to find the section labeled ‘Help and Information.’ Within this section, you will find the option for ‘Request Account Deletion.’ Click on this option to proceed with the account deletion process.
Yes, you can get Jennis on the big screen. The steps vary depending on the device you have.
If you are an iOS user, you can stream easily onto your Apple TV. Start by pressing Play on the circuit you want to do. You’ll then see a cast icon on your phone screen. Click on this and select Apple TV from the options. Your workout should then stream on your TV.
For Samsung/Android devices you will need to install an app called Google Home. Once installed, open the Google Home app and cast the device to ChromeCast. Open the Jennis App, tilt into Landscape mode and you should be able to workout from your TV.
We are continuously improving Jennis and the ability to Chromecast directly will be coming soon.
We are open Monday to Friday and will always get back to you as soon we possibly can with a personal response.
If your question is about your body or something specific about the programme, we may want an expert opinion. If that's the case, we may get a personalised response from one of our physio team, so it may take slightly longer.
CycleMapping
CycleMapping maps the best fitness sessions to the four phases of your unique menstrual cycle so that you get maximum physical and psychological benefits.
When you sign up to the programme, you go through a quick questionnaire, which helps our experts understand your fitness goals, cycle length, period / pre-menstrual symptoms and fitness level. We’ll then plot your workouts and rest days across every day of your cycle so that you benefit from working with your hormones, not against them. Fitness sessions include HIIT, LISS, strength, running, yoga, stretch and more; circuits range from 9 to 40 minutes and fitness levels include: Back to Fitness; Beginner; Intermediate and Advanced.
Benefits include more efficient strength and fitness gains, a more consistent approach to training, reduced cycle symptoms (including hormonal headaches and hormonal insomnia), greater energy, more lean muscle gains and a more positive mood and body image across your cycle.
The CycleMapping programme is personalised to your cycle by experts and makes planning your workouts easy. When you sign up, you go through a quick questionnaire, which helps us understand your fitness goals, cycle length, period / pre-menstrual symptoms and fitness level.
Using this, our experts can pinpoint where you are in your cycle and make training recommendations based on the hormonal profile of the phase that you’re in. Each day, you’ll be recommended a different selection of workouts (HIIT, strength, LISS, runs, strength, yoga) or rest days, which are designed to make the most of your hormones, energy levels and mood.
You’ll also get helpful life hacks on what to eat to boost or minimise symptoms; plus, you can log your daily symptoms and moods, which helps to create a picture of your personalised symptom trends.
Every woman is different and their hormonal profiles and period symptoms are different, but benefits include more efficient strength and fitness gains, a more consistent approach to training, reduced cycle symptoms (including hormonal headaches and hormonal insomnia), greater energy, more lean muscle and a more positive mood and body image across the cycle.
Each day of the programme our experts adjust your sessions to reflect the phase of your cycle you’re in, what’s happening hormonally and the symptoms you’re experiencing, with our goal to help you make the most of your amazing physiology.
This means a higher proportion of high intensity and strength workouts during your Follicular Phase (when oestrogen and motivation are high); a greater number of steady state sessions like power yoga and LISS during your Luteal Phase (when progesterone is high), and sessions to suit your unique symptoms and energy during your Period and Pre-menstrual Phases.
Because we help women make the most of what’s happening hormonally in each phase, adapt sessions daily to reflect their physiology and also map in rest (a key element in fitness adaptation), the majority of Mappers get fitter and stronger month on month.
To help you to keep making gains, our experts also map in progressively harder sessions month on month and rotate your sessions every day to work different body zones.
Yes, plus a range of other hormonally related symptoms.
When you join up, we’ll ask you about your personalised period symptoms, then map in sessions to suit. Whether that’s abdominal cramps, bloating, hormonal headaches, fatigue or something else, the sessions that our CycleMapping experts map in for you are all designed to help.
To help specifically with abdominal cramps, we have a range of dedicated yoga flows, designed by Jennis yoga teacher Lina Nielsen. These all feature moves that send blood and oxygen to the area, which in turn helps to alleviate the cramping.
Read about exercising on your period here Read about foods to help with period symptoms here Read about Jennis yoga coach, Lina Nielsen, here
Yes, plus a range of other hormonally related symptoms.
When you join up, we’ll ask you about your personalised pre-menstrual symptoms, then map in sessions to suit. Whether that’s bloating, sore boobs, fatigue, anxiety or irritability, the sessions our CycleMapping experts map in for you are designed to help. You can also choose from rage releasing runs, stress busting sessions and more.
Read about how to reduce PMT symptoms here Read about foods to alleviate PMT here
You don’t need tons of equipment to start CycleMapping. A set of dumbbells are helpful, but you can easily switch these out with everyday household items, such as water bottles or tins.
Tap the ‘+Log’ button on the home screen. Select ‘my period has started’ and choose whether it started today, yesterday or on another date.
Tap the ‘+Log’ button, then select ‘Log symptoms’. Select the symptoms you’d like to log from the list and grade how they feel out of 10.
By logging your symptoms regularly (and preferably daily), we’ll be able to highlight symptom trends and patterns, plus we’ll tell you if your symptoms are changing month on month and explain why.
Your CycleMap is designed to change as your symptoms do. Just go to the ‘todays log’ section of the app by clicking the plus sign on the home screen, then select the symptoms you’d like to log from the list. You can log the intensity of each symptom to monitor whether this changes as you move through each menstrual month. Your plan will then update with workouts to suit your symptoms.
By logging your symptoms regularly (and preferably daily), we’ll be able to highlight symptom trends and patterns, plus we’ll tell you if your symptoms are changing month on month and explain why. The more you log, the more you’ll start to understand your body better.
In short, yes! Here's how our CycleMapping product can work for you:
Jennis CycleMapping maps training recommendations to the hormonal fluctuations that take place across a ‘natural’ cycle (one that is unaffected by synthetic hormones). These fluctuations are blocked when you're taking hormonal contraception, however CycleMapping can still be really beneficial to counteract any symptoms you might be experiencing from the pill and other hormonal contraceptives.
CycleMapping is also brilliant if you're looking to come off hormonal contraception in the future, as it will prepare you for the transition to 'natural' cycles.
Read about what oral contraception does to your hormones here
Yes, it is possible that CycleMapping can work for you. We’ll ask a few questions about your period and cycle when you sign up and adapt your training to what you have told us about your symptoms.
The app also has a feature where you can easily update your personal programme if your period comes early or late or your symptoms change. Just go to the ‘today’s log’ section of the app by clicking the plus sign on the home screen.
By logging your symptoms regularly (and preferably daily), we’ll be able to highlight symptom trends and patterns, plus we’ll tell you if your symptoms are changing month on month and explain why. The more you log, the more you’ll start to understand your body better.
It’s possible that CycleMapping can work for you. We’ll ask a few questions about your period and cycle when you sign up and adapt your training to what you have told us about your symptoms.
The app also has a feature where you can easily update your personal programme if your period comes early or late or your symptoms change. Just go to the ‘todays log’ section of the app by clicking the plus sign on the home screen.
By logging your symptoms regularly (and preferably daily), we’ll be able to highlight symptom trends and patterns, plus we’ll tell you if your symptoms are changing month on month and explain why. The more you log, the more you’ll start to understand your body better.
CycleMapping has been built to help you tune into your body across your cycle, recognise your symptoms and adapt your training to suit. Although your cycle can become irregular and new symptoms can appear during perimenopause, you can still use the training sessions to help with those symptoms.
In addition, tracking your cycle and noting how you are feeling at different times can be really helpful when speaking to your medical practitioners.
Our goal with everything we do at Jennis is to help women understand their bodies better and give them really well informed and accessible strategies to feel stronger, fitter and happier.
Unfortunately, we’re still in the planning stages for how we develop our menopause products so we don't have anything live yet, but we’re working hard to support women across every life stage, so keep following us for future updates and we’ll let you know when this changes.
Expand the calendar at the top of the app home screen and click on different dates to see what workouts are scheduled for that day. To return to today, just click on the ‘back to today’ button in the bottom right corner.
To access your workout days, click on your cycle icon located at the bottom of your screen. Next, scroll down past the calendar until you reach the bottom of the page. Then, click on the option labeled ‘Edit Workout Days.’ This will allow you to make changes to the days you work out.
Perimenopause
If you’re already on our CycleMapping programme and would like to switch to Perimenopause, simply follow the steps below:
Go to your profile - that’s the little icon in the top-right corner
Scroll down to the 'Life Stage' row and click the arrow. Note: Often people want to press 'Change programme', but it's not that button. You'll find 'Life Stage' lower down under 'Profile details'.
Choose ‘Perimenopause’
Tap ‘start learning about yourself’ when the screen with Jess video comes up. If you are on android close your app and reopen it at this stage.
To check you are on the brand-new programme that you want, go to the ‘today’ page and there will be a label underneath the ‘based on x reasons’ list. This will either show ‘perimenopause’ or ‘reproductive years’ as a selection. The content in your ‘Library’ at the bottom will also be specific to your programme.
If you’re already on our Fitness programme and would like to switch to Perimenopause, simply follow the steps below:
Go to your profile - that’s the little icon in the top-right corner
Switch programs by pressing the ‘Change programme’ button in the big blue rectangle. Select ‘CycleMapping'.
If you are new to the programme you're selecting, there may be extra questions you need to answer. These are just so that we can make your experience as personalised to you as possible.
Go back to your profile (that’s the little icon in the top-right corner).
Scroll down to the 'Life Stage' row and click the arrow.
Choose ‘Perimenopause’
Tap ‘start learning about yourself’ when the screen with Jess video comes up. If you are on android close your app and reopen it at this stage.
To check you are on the brand-new programme that you want, go to the ‘today’ page and there will be a label underneath the ‘based on x reasons’ list. This will either show ‘perimenopause’ or ‘reproductive years’ as a selection. The content in your ‘Library’ at the bottom will also be specific to your programme.
We’re starting to create a bank of expert led perimenopause content that answers all your questions. You can check out our perimenopause knowledge hub here.
To share your experience and chat with other likeminded women at the same life stage, visit our FB community group here.
If you’ve got something specific you’d like to ask the team, just email support@jennisfitness.com and we’ll share your questions with our women's health experts.
Yes, you can still use Jennis Perimenopause if you on contraceptives or HRT. As well as being mapped to you and your symptoms, the product recommends workouts that are essential to support this stage of life and future-proof your health, so it's really beneficial for everyone going through perimenopause.
To access your workout days, click on your cycle icon located at the bottom of your screen. Next, scroll down past the calendar until you reach the bottom of the page. Then, click on the option labeled ‘Edit Workout Days.’ This will allow you to make changes to the days you work out.
Tap the ‘+Log’ button on the home screen. Select ‘my period has started’ and choose whether it started today, yesterday or on another date.
